A message from our owner, Ronnie Rothstein
Am I still able to shop for a wedding dress while Kleinfeld is closed?
Yes! We highly suggest that you browse our dress database and Instagram for dress inspiration and new styles until you are able to come in and shop with us. Can’t wait? Visit Kleinfeld Bridal Party to browse wedding dresses and bridesmaid dresses available for purchase online!
Am I able to schedule a virtual appointment?
Because we are currently closed, we are unable to provide virtual appointments at this time. We want to ensure that the experience of working with our renowned staff and shopping thousands of dresses and accessories from hundreds of designers in-store is the experience that each and every Kleinfeld bride has. In the meantime, we suggest that you browse our dress database and our blog for dress shopping tips, wedding planning advice, new dress styles, designer collaborations, and more.
I have an urgent matter. Who can I contact?
For urgent matters and inquiries, please contact owner Ronnie Rothstein at (516) 236-5589.
Who can answer my shipping and payment-related questions?
Even though Kleinfeld is closed to the public, our staff is working diligently to assist you during this time. Please kindly email any financial or shipping-related questions to email@example.com or call 646-633-4377 and someone from our team would be happy to help.
Who can answer my order-related and general questions?
Even though Kleinfeld is closed to the public, our staff is working diligently to assist you during this time. Please kindly email any customer service-related inquiries and general order questions to firstname.lastname@example.org or give us a call at 646-633-4300 and someone from our Client Services team would be happy to help.
Who can answer my alterations-related questions?
Even though Kleinfeld is closed to the public, our staff is working diligently to assist you during this time. Please kindly email any alterations-related questions to email@example.com or call 646-633-4378 and someone from our Alterations Department would be happy to help.
If my wedding is postponed, how does this affect alterations?
Many weddings are being rescheduled and we promise that we will accommodate you and your new wedding date. Please keep us informed as to your change of date, if there is one. Please call 646-633-4300 or email us firstname.lastname@example.org.
Should I be worried about my dress arriving on time?
You should not be worried about your dress arriving on time. At this time, we are not experiencing any delays or issues due to COVID-19. Our customer service team is on the case daily with all of our manufacturers and will notify you immediately should there be any changes.
Will there be a cancellation fee for an appointment that was cancelled due to COVID-19?
No, we will not charge a cancellation fee if we are instructed to close by the governor.
My appointment was canceled/I chose to cancel it. When can I expect to make another appointment?
Whether your appointment was canceled by Kleinfeld or you chose to cancel it, check the front page of our website and Instagram for the latest news on booking a new appointment.
My wedding is scheduled for later this year. Should I be concerned?
If your wedding is planned for June or later, you do not need to call us. We will contact you with any updates if need be.
When is the next Kleinfeld Sample Sale?
Gearing up for our next sample sale? We are too! Fill out this form to receive email updates—coming soon!
How can I get in touch with Kleinfeld Bridal Party?
For any order-related questions or general inquiries, please call 844.412.7433 or email email@example.com.