Careers at Kleinfeld

Position: Client Services Representative 

Location: 110 West 20^th St, NYC

Desired start date: As soon as possible 

Overall responsibilities: The Client Services Representative is the company’s first representative of support for customers and ensures they are satisfied with their phone/email experience.  The Client Services Representative will mainly answer phones, voicemail, store email and order requests.  In addition they will schedule appointments and enter client data.  

Client Services Representative Job Duties:

• Provide courteous service to all customers in accordance with Kleinfeld Bridal Standards 
• Be courteous and pleasant with coworkers and supervisors
• Uphold and practice company policies, procedures and Kleinfeld Bridal service standards 
• Encourages positive working relationships between departments that enhances the customer experience
• Resolve any issue partnering with the appropriate person to ensure a timely and productive solution
• Answer and respond to all customer phone calls, voicemails, and email by partnering, forwarding/communicating all information in a timely manner
• Manage/book customer appointments
• Assist clients with the status of their purchases and assist with their questions, needs and order requests
• Complete all necessary data entry. Ensure all administration and client service paperwork is accurate, processed and updated 
• Ensure that offices and common areas are kept organized, clean and safe for all employees and customers
• Provide back up support for Reception and Financial Services

Qualifications:

• High School diploma/GED required
• 5+ years in cash handling and customer service 
• Excellent communication skills, written and oral, able to articulate and communicate with customers and management and staff
• Able to demonstrate problem resolution skills
• Able to work effectively with all departments, associates, management, visitors and customers from diverse backgrounds 
• Ability to manage multiple tasks simultaneously while prioritizing
• Detail oriented
• Demonstrate the highest level of ethics and integrity

required skills:

• Excellent verbal and written communication skills with attention to detail
• Excellent time management
• Excellent professional interpersonal skills both in person and by phone
• Ability to manage multiple projects independently
• MS Office (word, excel, power point & email) proficiency

Salary: Commensurate with experience

Kleinfeld is an Equal Opportunity Employer

Positions: Fitter, Sewer, Beader

Location: 110 W 20^th St.

Overall Responsibilities:

• Responsible for fitting/sewing of gowns in the alterations department
• Provide courteous service and perform tasks in accordance with Kleinfeld Bridal fitting standards
• Perform the work assigned by managers and supervisors
• Complete fittings/gowns in a productive manner
• Sew/bead bridal gowns with exact accuracy according to pins

Qualifications

• Technical or design degree or 2-3 years equivalent experience
• Good communication and organizational skills
• Reliable, team-player

Job Type: Full time, 4 days a week, Must be available Saturdays, Seasonal Overtime hours.

Position: Client Services Receptionist 

Location: 110 West 20^th St, NYC

Desired start date: As soon as possible 

Overall responsibilities: Greet customers and visitors, answer phones, voicemail, emails and administrative    responsibilities 

Job Duties:

• Provide courteous service to all customers in accordance with Kleinfeld Bridal Standards 
• Be courteous and pleasant with coworkers and supervisors
• Uphold and practice company policies, procedures and Kleinfeld Bridal service standards 
• Greet and welcome every customer and visitor in a warm manner
• Direct customers and visitors in the appropriate direction
• Answer and screen customer and visitors ensuring accurate information is passed on to partners
• Resolve any issue partnering with the appropriate person to ensure a timely and productive solution
• Answer and respond to all customer phone calls, voicemails, and email by partnering, forwarding/communicating all information in a timely manner
• Manage/book customer appointments
• Complete all necessary data entry, ensure all administration and client service paperwork is accurate, processed and updated 
• Ensure that the reception desk, lobby area and  common areas are kept organized, clean and safe for all employees and customers
• Provide back up support for Financial Services by partnering with Financial Services Supervisor to ensure our check out experience is being handled in a timely manner

Qualifications:

• High School diploma/GED required
• 5+ years in customer service 
• Excellent communication skills, written and oral, able to articulate and communicate with customers and management and staff
• Able to demonstrate problem resolution skills
• Able to work effectively with all departments, associates, management, visitors and customers from diverse backgrounds 
• Ability to manage multiple tasks simultaneously while prioritizing
• Detail oriented
• Demonstrate the highest level of ethics and integrity

required skills:

• Excellent verbal and written communication skills with attention to detail
• Excellent time management
• Excellent professional interpersonal skills both in person and by phone
• Ability to manage multiple projects independently
• MS Office (word, excel, google docs, power point & email) proficiency

Salary: Commensurate with experience

Kleinfeld is an Equal Opportunity Employer

Position: Financial Services Representative 

Location: 110 West 20^th St, NYC

Desired start date: As soon as possible 

Overall responsibilities: The Financial Services Representative is efficient, courteous professional with excellent customer service skills.    The Financial Services Representative will be responsible, attentive to customer needs while processing/completing customer transactions.  

Financial Services Representative Job Duties:

• Provide courteous and pleasant service to all customers, co-workers and supervisors in accordance with Kleinfeld Bridal Standards
• Uphold and practice company policies, procedures and Kleinfeld Bridal service standards 
• Encourages positive working relationships between departments that enhances the customer experience
• Resolve any issue partnering with the appropriate person to ensure a timely and productive solution.
• Respond to client inquiries pertaining to contracts, billing, payment and shipping
• Perform data entry for all client orders
• Schedule domestic and international shipping when required
• Responsible for arranging merchandise pick-up (i.e. –wedding gowns, headpieces, veils and accessories)
• Responsible for the daily “Pick-Up” list which ensures accuracy and readiness of merchandise
• Answer and respond to all customer phone calls, voicemails, and email by partnering, forwarding/communicating all information in a timely manner
• Ensure that offices and common areas are kept organized, clean and safe for all employees and customers
• Provide back up support for Reception 

Qualifications:

• High school diploma/GED required
• 2+ years’ experience in finance, record keeping, cash handling and customer service
• Excellent communication skills, written and oral, able to articulate and communicate with customers and management and staff
• Able to demonstrate problem resolution skills
• Able to work effectively with customers and individuals from diverse backgrounds and with staff at all levels of the organization 
• Ability to manage multiple tasks simultaneously while prioritizing
• Detail oriented
• Demonstrate the highest level of ethics and integrity

required skills:

• Excellent verbal and written communication skills with attention to detail
• Excellent time management
• Excellent professional interpersonal skills both in person and by phone
• Ability to manage multiple projects independently
• MS Office (word, excel, power point & email) proficiency

Salary: Commensurate with experience

Kleinfeld is an Equal Opportunity Employer

Position: Alterations Presser 

Location: 110 West 20^th St, NYC

Desired start date: As soon as possible 

Overall responsibilities: The presser is responsible for producing a quality, finished garment for the customer, following Kleinfeld Bridal Pressing Standards

Roles and responsibility: 

The duties of the alterations presser include but are not limited to the following:

• Follow direction of the pressing supervisor
• Provide courteous service and perform tasks in accordance with Kleinfeld Bridal Customer Service and Pressing Standards 
• Be courteous and pleasant with coworkers and supervisors
• Complete pressings  assigned by the Pressing supervisor
• Perform the work assigned by the Pressing Supervisor
• Complete final quality check on all garments 
• Meet productivity standards
• Communicate supply needs to the Alterations Production Supervisor
• Ensure that the alterations office, workrooms and fitting areas are kept organized, clean and safe for all employees and customers
• Communicate machine or equipment repair needs to the Pressing Supervisor

Qualifications:

• Previous experience not needed
• Able to communication and read instructions
• Able to work effectively with all functions across the company, with individuals from diverse backgrounds and with associates at all levels of the organization
• Demonstrates ability to work flex style and work with a variety of groups including trades, creative, management and hourly work force.
• Ability to keep workroom and space clean and organized
• Demonstrate the highest level of ethics and integrity

required skills:

• Manual Dexterity to perform responsibilities 
• Ability to balance, bend, kneel, squat, reach with arms and stand for entire shift
• Ability to lift 50lbs 
• Ability to work in a fast paced environment
• Ability to perform sedentary work

Salary: Commensurate with experience

Kleinfeld is an Equal Opportunity Employer