Careers at Kleinfeld

Position: Client Services Representative 

Location: 110 West 20^th St, NYC

Desired start date: As soon as possible 

Overall responsibilities: The Client Services Representative is the company’s first representative of support for customers and ensures they are satisfied with their phone/email experience.  The Client Services Representative will mainly answer phones, voicemail, store email and order requests.  In addition they will schedule appointments and enter client data.  

Client Services Representative Job Duties:

• Provide courteous service to all customers in accordance with Kleinfeld Bridal Standards 
• Be courteous and pleasant with coworkers and supervisors
• Uphold and practice company policies, procedures and Kleinfeld Bridal service standards 
• Encourages positive working relationships between departments that enhances the customer experience
• Resolve any issue partnering with the appropriate person to ensure a timely and productive solution
• Answer and respond to all customer phone calls, voicemails, and email by partnering, forwarding/communicating all information in a timely manner
• Manage/book customer appointments
• Assist clients with the status of their purchases and assist with their questions, needs and order requests
• Complete all necessary data entry. Ensure all administration and client service paperwork is accurate, processed and updated 
• Ensure that offices and common areas are kept organized, clean and safe for all employees and customers
• Provide back up support for Reception and Financial Services

Qualifications:

• High School diploma/GED required
• 5+ years in cash handling and customer service 
• Excellent communication skills, written and oral, able to articulate and communicate with customers and management and staff
• Able to demonstrate problem resolution skills
• Able to work effectively with all departments, associates, management, visitors and customers from diverse backgrounds 
• Ability to manage multiple tasks simultaneously while prioritizing
• Detail oriented
• Demonstrate the highest level of ethics and integrity

required skills:

• Excellent verbal and written communication skills with attention to detail
• Excellent time management
• Excellent professional interpersonal skills both in person and by phone
• Ability to manage multiple projects independently
• MS Office (word, excel, power point & email) proficiency

Salary: Commensurate with experience

Kleinfeld is an Equal Opportunity Employer

Positions: Fitter, Sewer, Beader

Location: 110 W 20^th St.

Overall Responsibilities:

• Responsible for fitting/sewing of gowns in the alterations department
• Provide courteous service and perform tasks in accordance with Kleinfeld Bridal fitting standards
• Perform the work assigned by managers and supervisors
• Complete fittings/gowns in a productive manner
• Sew/bead bridal gowns with exact accuracy according to pins

Qualifications

• Technical or design degree or 2-3 years equivalent experience
• Good communication and organizational skills
• Reliable, team-player

Job Type: Full time, 4 days a week, Must be available Saturdays, Seasonal Overtime hours.

Position: Client Services Receptionist 

Location: 110 West 20^th St, NYC

Desired start date: As soon as possible 

Overall responsibilities: Greet customers and visitors, answer phones, voicemail, emails and administrative    responsibilities 

Job Duties:

• Provide courteous service to all customers in accordance with Kleinfeld Bridal Standards 
• Be courteous and pleasant with coworkers and supervisors
• Uphold and practice company policies, procedures and Kleinfeld Bridal service standards 
• Greet and welcome every customer and visitor in a warm manner
• Direct customers and visitors in the appropriate direction
• Answer and screen customer and visitors ensuring accurate information is passed on to partners
• Resolve any issue partnering with the appropriate person to ensure a timely and productive solution
• Answer and respond to all customer phone calls, voicemails, and email by partnering, forwarding/communicating all information in a timely manner
• Manage/book customer appointments
• Complete all necessary data entry, ensure all administration and client service paperwork is accurate, processed and updated 
• Ensure that the reception desk, lobby area and  common areas are kept organized, clean and safe for all employees and customers
• Provide back up support for Financial Services by partnering with Financial Services Supervisor to ensure our check out experience is being handled in a timely manner

Qualifications:

• High School diploma/GED required
• 5+ years in customer service 
• Excellent communication skills, written and oral, able to articulate and communicate with customers and management and staff
• Able to demonstrate problem resolution skills
• Able to work effectively with all departments, associates, management, visitors and customers from diverse backgrounds 
• Ability to manage multiple tasks simultaneously while prioritizing
• Detail oriented
• Demonstrate the highest level of ethics and integrity

required skills:

• Excellent verbal and written communication skills with attention to detail
• Excellent time management
• Excellent professional interpersonal skills both in person and by phone
• Ability to manage multiple projects independently
• MS Office (word, excel, google docs, power point & email) proficiency

Salary: Commensurate with experience

Kleinfeld is an Equal Opportunity Employer

Position: Financial Services Representative 

Location: 110 West 20^th St, NYC

Desired start date: As soon as possible 

Overall responsibilities: The Financial Services Representative is efficient, courteous professional with excellent customer service skills.    The Financial Services Representative will be responsible, attentive to customer needs while processing/completing customer transactions.  

Financial Services Representative Job Duties:

• Provide courteous and pleasant service to all customers, co-workers and supervisors in accordance with Kleinfeld Bridal Standards
• Uphold and practice company policies, procedures and Kleinfeld Bridal service standards 
• Encourages positive working relationships between departments that enhances the customer experience
• Resolve any issue partnering with the appropriate person to ensure a timely and productive solution.
• Respond to client inquiries pertaining to contracts, billing, payment and shipping
• Perform data entry for all client orders
• Schedule domestic and international shipping when required
• Responsible for arranging merchandise pick-up (i.e. –wedding gowns, headpieces, veils and accessories)
• Responsible for the daily “Pick-Up” list which ensures accuracy and readiness of merchandise
• Answer and respond to all customer phone calls, voicemails, and email by partnering, forwarding/communicating all information in a timely manner
• Ensure that offices and common areas are kept organized, clean and safe for all employees and customers
• Provide back up support for Reception 

Qualifications:

• High school diploma/GED required
• 2+ years’ experience in finance, record keeping, cash handling and customer service
• Excellent communication skills, written and oral, able to articulate and communicate with customers and management and staff
• Able to demonstrate problem resolution skills
• Able to work effectively with customers and individuals from diverse backgrounds and with staff at all levels of the organization 
• Ability to manage multiple tasks simultaneously while prioritizing
• Detail oriented
• Demonstrate the highest level of ethics and integrity

required skills:

• Excellent verbal and written communication skills with attention to detail
• Excellent time management
• Excellent professional interpersonal skills both in person and by phone
• Ability to manage multiple projects independently
• MS Office (word, excel, power point & email) proficiency

Salary: Commensurate with experience

Kleinfeld is an Equal Opportunity Employer

Position: Alterations Presser 

Location: 110 West 20^th St, NYC

Desired start date: As soon as possible 

Overall responsibilities: The presser is responsible for producing a quality, finished garment for the customer, following Kleinfeld Bridal Pressing Standards

Roles and responsibility: 

The duties of the alterations presser include but are not limited to the following:

• Follow direction of the pressing supervisor
• Provide courteous service and perform tasks in accordance with Kleinfeld Bridal Customer Service and Pressing Standards 
• Be courteous and pleasant with coworkers and supervisors
• Complete pressings  assigned by the Pressing supervisor
• Perform the work assigned by the Pressing Supervisor
• Complete final quality check on all garments 
• Meet productivity standards
• Communicate supply needs to the Alterations Production Supervisor
• Ensure that the alterations office, workrooms and fitting areas are kept organized, clean and safe for all employees and customers
• Communicate machine or equipment repair needs to the Pressing Supervisor

Qualifications:

• Previous experience not needed
• Able to communication and read instructions
• Able to work effectively with all functions across the company, with individuals from diverse backgrounds and with associates at all levels of the organization
• Demonstrates ability to work flex style and work with a variety of groups including trades, creative, management and hourly work force.
• Ability to keep workroom and space clean and organized
• Demonstrate the highest level of ethics and integrity

required skills:

• Manual Dexterity to perform responsibilities 
• Ability to balance, bend, kneel, squat, reach with arms and stand for entire shift
• Ability to lift 50lbs 
• Ability to work in a fast paced environment
• Ability to perform sedentary work

Salary: Commensurate with experience

Kleinfeld is an Equal Opportunity Employer

Position: Stock Associate 

Location: 110 West 20^th St, NYC

Desired start date: As soon as possible 

Overall responsibilities: Organization and maintenance of stock

Stock Associate Job Duties:

• Properly organize stock ensuring inventory is readily accessible and identifiable
• Assist Bridal Consultants in finding dresses for the clients
• Maintain displayed items on the sales floor 
• Organize try-on items
• Assist in the identification of damaged or dirty items for repair or cleaning

Qualifications: 

• Have a positive attitude
• Good communication and interpersonal skills 
• Reliable, able to be a part of a team
• Ability to keep pace in a high energy environment 

Salary: Commensurate with experience

Kleinfeld is an Equal Opportunity Employer

Position: Headpiece and Accessories Sales Consultant

Location: 110 West 20^th St, NYC

Desired start date: As soon as possible

Overall responsibilities: The primary responsibility of the Headpiece & Accessory Sales Consultant is promoting and selling products, providing superior customer services in order to grow sales, profitability and meet financial goals.  Other duties include complying with all Kleinfeld Bridal polices and procedure and developing advanced product knowledge.

Job Duties: 

• Provide courteous service to all customers in accordance with Kleinfeld Bridal Standards
• Be courteous and pleasant with coworkers and supervisors
• Perform the work assigned 
• Create a positive environment for all customers,  Kleinfeld Bridal staff and all vendors
• Provide expert and positive information about product to the customers
• Meet financial goals
• Ensure Kleinfeld Bridal service standards are fulfilled for each customer and their Kleinfeld experience is met or exceeded
• Resolve any issues, in a timely manner and productive solution is achieved
• Ensure all company policies, procedures and standards and service standards are fulfilled
• Complete opening and closing procedures
• Conduct private appointments for customers
• Assist with store inventory & merchandise ticketing
• Assist creating merchandise bags for Kleinfeld bridal veils
• Ensure that the headpiece and accessory office, stock and sales areas are kept organized, clean and safe for all associates and customers
• Partner with the other department and vendors to address customer and merchandise issues or opportunities in a timely and productive way ensuring customer satisfaction

Qualifications:

• High School diploma or equivalent required
• Minimum 1 year retail experience
• Excellent communication skills, written and oral, able to articulate customer and product needs
• Able to demonstrate problem resolution skills
• Able to work effectively with all functions across the company, with individuals from diverse backgrounds and with staff at all levels of the organization
• Demonstrates ability to work flex style and work with a variety of groups including management, creative, executives and hourly work force.
• Ability to keep workroom and space clean and organized
• Demonstrate the highest level of ethics and integrity

Required Skills:

• Be polite, friendly, helpful to both customer and associates
• Must be able to multitask
• Good memorization skills

Salary: Commensurate with experience

Kleinfeld is an Equal Opportunity Employer

Part-time Sales Consultant-Floater /Customer Service

Kleinfeld Hotel Blocks – New York, NY-Weekends, Daytime, please submit resume

SUMMARY
Functions as initial point of contact for brides at the Kleinfeld Bridal store in Manhattan, introducing them to our complimentary service, Kleinfeld Hotel Blocks (KHB). Serves as the face-to-face contact with the bride, informing her of how the service works and how KHB makes the hotel blocking process easy. Generate in-store leads by collecting valuable information needed from brides who are interested in the service. Key relationship-builder for the company; liaison between the Kleinfeld Hotel Blocks and the couples.

DUTIES & RESPONSIBILITIES

• Greet and speak with brides waiting in the lobby for their dress appointment, creating clarity and comfort about the service they will be receiving.
• Ambassador of Kleinfeld Hotel Blocks values and image.
• Receives and inputs appropriate information from qualified brides.
• Follows up with brides who are interested in the service.
• Tracks the following metrics: number of in-store brides who are already working with KHB; number of brides interested in the service; potential brides who like to start working with KHB for a weekly record.
• Required to be at Kleinfeld Bridal to meet with brides when the store is open for appointments, Friday, Saturday, and Sunday when needed 

SKILLS & SPECIFICATIONS

• Customer focus – Must be personable and friendly and have high emotional intelligence and empathy. Outgoing and vivacious personality a plus.
• Professionalism – Strong work ethic, presence, and knowledge about Kleinfeld Hotel Blocks and its essential functions. Neat and well-groomed appearance important.
• Data entry skills – Input information from the brides into database in timely and efficient manner.
• Hospitality interest or background a plus.

Job Type: Part-time, weekends, Friday, Saturday and Sunday, 9-5pm, will be a floater, this is not every weekend, its only as a back up to our current in store hotel consultant manager

Job Location:

• New York, NY, 20^th and 6^th Ave. email resume and head shot  to  info@kleinfeldhotelblocks.com – put “ in-store hotel block consultant application” in the subject line

Position: Shipping-Receiving Clerk – Headpiece/Accessories Department

Location: 110 West 20^th St, NYC

Desired start date: As soon as possible

Overall responsibilities: Shipper/Receiver ensures customers and vendors receive merchandise orders in a timely manner. Shipper/Receivers monitors merchandise arriving/leaving the store and ensures all related documents, such as shipping documents, invoices, and purchase orders, are in order. Shipper/Receivers ensure merchandise is properly packed and organized for safe shipment.  

Job Duties: 

• Provide courteous and pleasant service and perform tasks in accordance with Kleinfeld Bridal Customer Service Standards 
• Be courteous and pleasant with customers, coworkers and supervisors 
• Act as an ambassador for the store and building within the Kleinfeld Bridal Company
• Assist with light security support for store, associates, and customers
• Ensure Kleinfeld Bridal standards are fulfilled for each customer and will resolve any issue partnering with the appropriate person to ensure a timely and productive solution.
• Identify opportunities with shipping/receiving and the store/building, and informing supervisor so solutions can be made
• Determine the most cost effective method of shipment
• Ensure all invoices and other shipping documents are accurate and in order 
• Oversee the shipping/receiving of store and customer merchandise, vendor, supplies, fixtures and owners items
• Package all merchandise and goods to be shipped
• Assist with loading and unloading of merchandise and fixtures into van 
• Inspect and verify incoming merchandise, supplies and goods against invoices or other documents, record shortages and reject damaged goods
• Report damages or shortages to the appropriate person 
• Unpack and route merchandise, supplies and goods to appropriate storage areas
• Maintain internal record-keeping systems
• Assist customers by carrying merchandise out to their vehicles
• Practice safe lifting, storage and handling procedures 
• Match shipments to the purchase orders and enter receiving data into system and file paperwork
• Prepare and organize stock for inventory
• Assist with the execution of store inventory
• Return damaged products to senders
• Assist with trash removal and with keeping the building and outside areas clean and safe
• Ensure that all areas of the  store are kept organized, clean and safe for all associates and customers

Qualifications:

• High School diploma or equivalent required
• Shipping/Receiving experience

Required Skills:

• Able to communicate and read/write instructions
• Excellent customer service skills
• Able to demonstrate problem resolution skills
• Can work independently without constant supervision
• Able to work effectively with all functions across the company, with individuals from diverse backgrounds and with staff at all levels of the organization,
• Demonstrates ability to work flex style and work with a variety of groups including trades, creative, executives and hourly work force.
• Ability to keep sales floor and common areas  safe,  clean and organized
• Demonstrate the highest level of ethics and integrity

Required skills:

• Basic knowledge of MS Office software: Word, Excel, Email

Salary: Commensurate with experience

Kleinfeld is an Equal Opportunity Employer