Careers at Kleinfeld

Position: Client Services Representative

Location: 110 West 20^th St, NYC

Overall responsibilities: Point of contact for clients

Job Duties and Responsibilities:

• Answering telephone calls in a high volume environment
• Data entry
• Respond to emails in a timely manner
• Schedule appointments
• Notification of clients on the status of their purchases and assist with special order requests
• Liaison between client and multiple departments

Qualifications:

• Have a positive attitude
• Excellent communication and interpersonal skills
• Detail oriented and “customer service savvy”
• Reliable, able to be a part of a team
• Ability to keep pace in a high energy, emotionally charged environment
• Professionalism in manner and appearance a must

Salary: Commensurate with experience

Kleinfeld is an Equal Opportunity Employer

Position: Financial Services Representative

Location: 110 West 20^th St, NYC

Overall responsibilities:

• Responsible for processing all financial transactions
• Respond to client inquiries pertaining to contracts, billing, payment and shipping
• Perform data entry for all client orders
• Schedule domestic and international shipping when required
• Respond to client emails, inquiries and telephone calls
• Responsible for arranging merchandise pick-up (i.e.–wedding gowns, headpieces, veils and accessories)
• Exhibit exceptional customer service at all times

Skills/Qualifications:

• Proficient in mathematical, PC and data entry skills
• Experience working in customer service, retail or financial function preferred
• Detail oriented
• Highly organized
• Out-going, friendly personality
• Clear verbal and written communication skills
• Must be available to work weekends

Salary: Commensurate with experience

Kleinfeld is an Equal Opportunity Employer

Company: Kleinfeld Hotel Blocks

Location: New York, NY

Hours: Weekends, Daytime

Required: Please submit headshot and resume to katie@kleinfeldhotelblocks.com

SUMMARY
Functions as initial point of contact for brides at the Kleinfeld Bridal store in Manhattan, introducing them to our complimentary service, Kleinfeld Hotel Blocks (KHB). Serves as the face-to-face contact with the bride, informing her of how the service works and how KHB makes the hotel blocking process easy. Generate in-store leads by collecting valuable information needed from brides who are interested in the service. Diligently follows up with brides who are interested in the service but not ready to start the booking process. Key relationship-builder for the company; liaison between the Kleinfeld Hotel Blocks and the couples.

DUTIES & RESPONSIBILITIES

• Greet and speak with brides waiting in the lobby for their dress appointment, creating clarity and comfort about the service they will be receiving.
• Ambassador of Kleinfeld Hotel Blocks values and image.
• Receives and inputs appropriate information from qualified brides.
• Follows up with brides who are interested in the service.
• Tracks the following metrics: number of in-store brides who are already working with KHB; number of brides interested in the service; potential brides who like to start working with KHB for a weekly record.
• Required to be at Kleinfeld Bridal to meet with brides and their families when the store is open for appointments, Saturday, and Sunday

SKILLS & SPECIFICATIONS

• Customer focus – Must be personable and friendly and have high emotional intelligence and empathy. Outgoing and vivacious personality a plus.
• Professionalism – Strong work ethic, presence, and knowledge about Kleinfeld Hotel Blocks and its essential functions. Neat and well-groomed appearance important.
• Data entry skills – Input information from the brides into database in timely and efficient manner.
• Hospitality interest or background a plus .

Job Type: Part-time, weekends, Saturday and Sunday , 9-5pm

Job Location:

• New York, NY, 20^th and 6^th