Careers at Kleinfeld

Position: Financial Services Representative

Location: 110 West 20^th St, NYC

Overall responsibilities:

• Responsible for processing all financial transactions
• Respond to client inquiries pertaining to contracts, billing, payment and shipping
• Perform data entry for all client orders
• Schedule domestic and international shipping when required
• Respond to client emails, inquiries and telephone calls
• Responsible for arranging merchandise pick-up (i.e.–wedding gowns, headpieces, veils and accessories)
• Exhibit exceptional customer service at all times

Skills/Qualifications:

• Proficient in mathematical, PC and data entry skills
• Experience working in customer service, retail or financial function preferred
• Detail oriented
• Highly organized
• Out-going, friendly personality
• Clear verbal and written communication skills
• Must be available to work weekends

Salary: Commensurate with experience

Kleinfeld is an Equal Opportunity Employer

Positions: Fitter, Sewer, Beader

Location: 110 W 20^th St.

Overall Responsibilities:

• Responsible for fitting/sewing of gowns in the alterations department
• Provide courteous service and perform tasks in accordance with Kleinfeld Bridal fitting standards
• Perform the work assigned by managers and supervisors
• Complete fittings/gowns in a productive manner
• Sew/bead bridal gowns with exact accuracy according to pins

Qualifications

• Technical or design degree or 2-3 years equivalent experience
• Good communication and organizational skills
• Reliable, team-player

Job Type: Full time, 4 days a week, Must be available Saturdays, Seasonal Overtime hours.

Position: Client Services Receptionist 

Location: 110 West 20^th St, NYC

Desired start date: As soon as possible 

Overall responsibilities: Greet customers and visitors, answer phones, voicemail, emails and administrative    responsibilities 

Job Duties:

• Provide courteous service to all customers in accordance with Kleinfeld Bridal Standards 
• Be courteous and pleasant with coworkers and supervisors
• Uphold and practice company policies, procedures and Kleinfeld Bridal service standards 
• Greet and welcome every customer and visitor in a warm manner
• Direct customers and visitors in the appropriate direction
• Answer and screen customer and visitors ensuring accurate information is passed on to partners
• Resolve any issue partnering with the appropriate person to ensure a timely and productive solution
• Answer and respond to all customer phone calls, voicemails, and email by partnering, forwarding/communicating all information in a timely manner
• Manage/book customer appointments
• Complete all necessary data entry, ensure all administration and client service paperwork is accurate, processed and updated 
• Ensure that the reception desk, lobby area and  common areas are kept organized, clean and safe for all employees and customers
• Provide back up support for Financial Services by partnering with Financial Services Supervisor to ensure our check out experience is being handled in a timely manner

Qualifications:

• High School diploma/GED required
• 5+ years in customer service 
• Excellent communication skills, written and oral, able to articulate and communicate with customers and management and staff
• Able to demonstrate problem resolution skills
• Able to work effectively with all departments, associates, management, visitors and customers from diverse backgrounds 
• Ability to manage multiple tasks simultaneously while prioritizing
• Detail oriented
• Demonstrate the highest level of ethics and integrity

required skills:

• Excellent verbal and written communication skills with attention to detail
• Excellent time management
• Excellent professional interpersonal skills both in person and by phone
• Ability to manage multiple projects independently
• MS Office (word, excel, google docs, power point & email) proficiency

Salary: Commensurate with experience

Kleinfeld is an Equal Opportunity Employer